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(Senior) Expert IT Services (all Genders)

  • H World International - Team Center
  • Frankfurt am Main
  • IT
  • Vollzeit
(Senior) Expert IT Services (all Genders), 1. Bild(Senior) Expert IT Services (all Genders), 2. Bild(Senior) Expert IT Services (all Genders), 3. Bild

About H World International

With our eight brands, we, as a hotel group, take pride in being able to offer our guests unique experiences and continuously evolving.
 
However, our journey wouldn't be complete without you as part of our team! We provide you with opportunities as diverse as our products. Yet, always follow your instincts, true to our motto: Make it your journey!
 
We want you to feel comfortable with us, enjoy your work, and have the chance to grow. Come join us and embark on an exciting journey!

Your Tasks

  • Advanced Remote Engineering & Resolution: Act as the primary technical escalation point for complex workplace incidents across Windows environments, leveraging remote administration and diagnostic tooling to deliver sustainable fixes, not just workarounds
  • Network & Connectivity Diagnostics: Perform structured troubleshooting of VPN clients, WiFi connectivity, DNS resolution, and endpoint networking configurations. Collaborate with Central IT on backend infrastructure changes, identity issues, and hardware lifecycle topics
  • Identity & Access Management: Administer and optimize user lifecycle processes within Active Directory and Microsoft 365, including permission models, group structures, mailbox access, and conditional access scenarios
  • Modern Workplace Platfoform Operations: Operate and maintain the workplace ecosystem with a strong focus on endpoint stability, policy alignment, and configuration governance
  • Incident Ownership & Technical Escalation: Drive incidents end-to-end with structured diagnostics, log analysis, and root-cause-oriented resolution approaches. Provide actionabletechnical data for Regional IT during major outages
  • Knowledge Leadership: Transform recurring technical issues into reusable solutions by building a structured technical knowledge base and promoting self-service capabilities for power users

Your Profile

  • Technical Depth: Several years of experience in IT Support or Systems Administration with strongexposure to remote-first environments and distributed infrastructures
  • Diagnostic & Analytical Mindset: Ability to analyze endpoint behavior, software conflicts, identity issues, and configuration inconsistencies using a structured troubleshooting methodology
  • Core Technology Stack: Hands-on expertise in Windows, M365, and Entra ID (AD), including user provisioning and authentication flows. Strong knowledge of endpoint networking (VPN, DNS) and remote administration within ticket-driven workflows
  • Communication: Ability to translate technical root causes into clear guidance for non-technical users while collaborating effectively with central engineering teams
  • Languages: Fluent German (C1+) and Professional English are essential for daily collaboration

Your Benefits

  • Attractive employee rates in our hotels
  • Flexible working hours
  • Diverse growth opportunities within our group
  • Cross-training possibilities
  • Corporate benefits
  • Extensive training offerings, e.g., through our eLearning platform
  • Provided meals (lunch and complimentary drinks in the office)
  • Business bike leasing
  • Support association & Social Day
  • Christmas & holiday bonuses
  • Employer-matched savings plans
  • Anniversary payments
  • Travel cost reimbursement (Germany Ticket) or free parking

Contact

We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

#makeityourjourney

Get your own impression of us and find us on our booking page. Your contact person for this position:
  • Patrick Zamzau
  • Manager Recruiting