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Expert Loyalty Operations (All Genders)

  • H World International - Team Center
  • Frankfurt am Main
  • Publiziert: 15.05.2025
Expert Loyalty Operations (All Genders), 1. BildExpert Loyalty Operations (All Genders), 2. BildExpert Loyalty Operations (All Genders), 3. Bild

About H World International

With our eight brands, we, as a hotel group, take pride in being able to offer our guests unique experiences and continuously evolving. However, our journey wouldn't be complete without you as part of our team!
 
We provide you with opportunities as diverse as our products. Yet, always follow your instincts, true to our motto: Make it your journey!
 
We want you to feel comfortable with us, enjoy your work, and have the chance to grow. Come join us and embark on an exciting journey!

Your Tasks

  • Manage and optimise day-to-day loyalty programme operations across all channels and systems
  • Serve as main point of contact for hotels: providing training, support, and motivation to maximise programme performance
  • Maintain and improve systems and processes (e.g. member communications, enrolment, point redemption, tier management)
  • Monitor KPIs and member engagement; identify trends and opportunities to improve programme results
  • Act as the voice of the member in internal discussions to ensure guest-centric operations
  • Identify and lead improvements to streamline operations and automate manual processes

Your Profile

  • Operational experience in hospitality, ideally in front office, reservations, guest services, or loyalty
  • Knowledge of loyalty programmes or CRM tools is highly desirable
  • Fluent in English and German (written and spoken)
  • Analytical mindset with the ability to interpret data and recommend solutions
  • Hands-on, proactive approach with a strong sense of ownership
  • Excellent communication and relationship-building skills across teams and stakeholders

Your Benefits

  • Attractive employee rates in our hotels
  • Flexible working hours
  • Home office/mobile working options
  • Diverse growth opportunities within our group
  • Cross-training possibilities
  • Corporate benefits
  • Extensive training offerings, e.g., through our eLearning platform
  • Provided meals (lunch and complimentary drinks in the office)
  • Business bike leasing
  • Support association & Social Day
  • Christmas & holiday bonuses
  • Employer-matched savings plans
  • Anniversary payments
  • Travel cost reimbursement (Germany Ticket) or free parking

Contact

We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

#makeityourjourney

Get your own impression of us and find us on our booking page. Your contact person for this position: